Accountability Agreements & Public Reporting

Performing & Accountable

Multi-Sector Accountability Agreement

Multi-Sector Service Accountability Agreement (M-SAA) is an accountability agreement between the North West Local Health Integration Network and NorWest Community Health Centres which outlines accountability and performance expectations. The M-SAA clarifies responsibility of health service providers for delivering on performance and also planning and integration towards development of health care system. NorWest Community Health Centres has a signed M-SAA with the North west Local Health Integration Network

• 2018/19 Quality Improvement Plan (QIP) Progress Report
• 2019/20 Quality Improvement Plan (QIP) Narrative
• 2019/20 Quality Improvement Plan (QIP) Work Plan
• 2020/21 Quality Improvement Plan (QIP) Progress Report
• 2020/21 Quality Improvement Plan (QIP) Narrative
• 2020/21 Qualitive Improvement Plan (QIP) Work Plan

Client Satisfaction Results

• 2019/20 Client Satisfaction Survey Results
• 2018/19 Client Satisfaction Survey Results
• 2018/19 Walk-in Clinic Client Satisfaction Results